Terms of Service

1. Agreement

By engaging Nillumbik Lawn & Garden ("we", "us", "our") to provide lawn mowing, garden maintenance, or related services, you ("the client") agree to these terms of service. These terms apply to all services we provide unless otherwise agreed in writing.

2. Quotes and Pricing

Quotes are provided free of charge and are valid for 30 days unless otherwise stated. Pricing for regular scheduled services remains fixed unless we provide written notice of changes with at least 14 days advance notice. Additional work requested beyond the agreed scope will be quoted separately before commencement.

3. Service Delivery

We aim to provide services on the scheduled day. However, weather conditions, equipment issues, or other circumstances beyond our control may occasionally require rescheduling. We will notify you as soon as practicable if your scheduled service needs to be rearranged. Services are generally delivered during standard business hours (Monday-Friday, 7am-5pm) unless otherwise arranged.

4. Access to Property

You agree to provide reasonable access to your property for the delivery of services. This includes ensuring gates are unlocked or access arrangements are communicated to us in advance. We are not responsible for delays or inability to complete services if access is not available. If we cannot access your property on the scheduled day without prior notice from you, a cancellation fee may apply.

5. Payment Terms

Invoices are issued after service completion and payment is due within 7 days of the invoice date unless otherwise arranged. We accept bank transfer and other electronic payment methods. Late payments may incur reasonable interest charges. Ongoing services may be suspended if invoices remain unpaid beyond 14 days.

6. Cancellations

For scheduled regular services, we ask for at least 24 hours notice if you need to skip or reschedule a visit. For one-off bookings, 48 hours notice is appreciated. You may cancel regular scheduled services at any time - there are no lock-in contracts. We simply ask for reasonable notice so we can adjust our scheduling.

7. Insurance and Liability

We carry comprehensive public liability insurance covering our work on your property. We take reasonable care to avoid damage to your property during service delivery. If accidental damage occurs as a direct result of our work, please notify us within 48 hours so we can assess and address the issue. We are not liable for damage to items not visible or disclosed to us (such as buried irrigation, hidden objects in grass, or underground services).

8. Safety and Hazards

Please inform us of any known hazards on your property including aggressive animals, wasp nests, underground services, or unstable ground. We reserve the right to decline or cease work if we identify unsafe conditions. Items left on lawns or in garden areas (toys, hoses, tools) should be cleared before our visit. We will work around items where possible but cannot be responsible for damage to objects left in service areas.

9. Satisfaction

We take pride in our work and aim for your complete satisfaction. If you are not happy with any aspect of our service, please contact us within 48 hours and we will return to address the issue at no additional cost. We value open communication and welcome feedback that helps us maintain our service standards.

10. Changes to These Terms

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the updated terms. Material changes will be communicated to active clients.

11. Governing Law

These terms are governed by the laws of the State of Victoria, Australia. Any disputes will be resolved under the jurisdiction of Victorian courts.

12. Contact

For questions about these terms or our services:

• Phone: 0407 335 937
• Email: info@nlg.net.au