Privacy Policy
Last updated: May 2025
1. About This Policy
Nillumbik Lawn & Garden ("we", "us", "our") is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
2. Information We Collect
We may collect the following personal information:
- Name and contact details (phone number, email address, property address)
- Property details relevant to providing our services
- Communication records between you and our team
- Payment and billing information
- Website usage data through cookies and analytics
3. How We Use Your Information
We use your personal information to:
- Provide quotes and deliver our lawn and garden services
- Schedule and manage your service appointments
- Communicate about your services, including appointment reminders
- Process payments and manage billing
- Improve our services and website experience
- Comply with legal obligations
4. How We Store and Protect Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Your information is stored securely using industry-standard practices. We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law.
5. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with service providers who assist us in operating our business (such as payment processors or scheduling software), but only to the extent necessary for them to provide their services to us. We may also disclose information where required by law.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and collect anonymous usage data. You can control cookie settings through your browser preferences. We may use third-party analytics services to understand how visitors use our website.
7. Your Rights
You have the right to access, correct, or request deletion of your personal information. You may also opt out of marketing communications at any time. To exercise these rights or make a complaint about our handling of your information, please contact us using the details below.
8. Contact Us
If you have questions about this privacy policy or wish to make a request regarding your personal information, please contact us:
- Phone: 0407 335 937
- Email: info@nlg.net.au
9. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.